WinBet Casino BG - Player is enquiring help.

Amount: 600 лв

WinBet Casino BG

Safety Index:High Submitted: 25 Aug 2021 | Case closed : 09 Sep 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria complains about an unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

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Radost

Unregistered user

Bulgaria

Public

3 years ago

OriginalTranslation

The profile was entered, so I put the PIN of a parent. All documents are subject to proof ....

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Radost,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Radost,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

Public

3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.