HomeComplaintsWinBet Casino BG - Player is enquiring help.

WinBet Casino BG - Player is enquiring help.

Amount: 2,000 лв

WinBet Casino BG
Safety Index:High
Submitted: 12 Jun 2021 | Case closed : 27 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria complains about unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I play at 40 super hot for 3 months and it spins the same things for me in 7. 8 turns no matter what dialogue I play the attitude of the croupiers is rude they don't serve at all smoke inside nor 1 client no mask with 200 people inside people are allowed adults and lie with the bonuses at 100 lost is BGN 5 I lost 900 and they gave me 45 for 90


Automatic translation:
Public
Public
3 years ago

Dear Danail,

Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What do you mean by smoke and people inside?

I will be waiting for your reply patiently.

Best regards,

Kristina


Public
Public
3 years ago

Dear Danail,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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