The player from Bulgaria is experiencing some problems when trying to play. We rejected the complaint because the player didn't respond to our messages and questions.
WinBet Casino BG - Player cannot play with a bonus.
Amount: 6.4 лв
WinBet Casino BG
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
after my deposit of BGN 20 and the bonus I received from BGN 10. I played 23.50 and the remaining 6.50 which the casino started telling me that I have insufficient balance. After I chatted about what was happening in the chat to play them 15 hours later is still not decided, I do not think this is fair to loyal customers and I think there should be some compensation. They can not wash the cheat and make me make a new deposit to play 6.50 it's not about the money and the question is fundamental and I don't know if I don't have a share whether I will be able to play 6.50 on credit as they stop mine. I think they are not loyal. And for four months now is naughty nor have I caught bonid or mistrya and I think they are manipulating machines ...
Automatic translation:
Public
Public
3 years ago
Dear asenbonev84,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the message that you have insufficient funds?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
today I was making a second deposit today, from BGN 10 and they left me at 6.40
Automatic translation:
Public
Public
3 years ago
I am sorry, asenbonev84, but I don't understand what is going on. Could you please describe the issue in more detail?
Also, you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
