HomeComplaintsWin British Casino - Casino website seems to be offline.

Win British Casino - Casino website seems to be offline.

Amount: £25

Win British Casino
Safety Index:Above average
Submitted: 12 Jul 2020 | Case closed : 28 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the UK is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

they have vanished from internet? i had money in account now it says website is no longer available?

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4 years ago

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I didn’t experience any problems and the website seems to be working. Since you have filed this complaint yesterday, could you please advise if the issue is persisting? If yes, could you describe what is going on? You can post a screen shot here, in case you receive some error message. Possibly, clearing cookies might help.

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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