The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Wildz Casino - Player complains that he didn’t win anything.
Amount: €150
Wildz Casino
Safety Index:HighSafety Index
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8.9
Wildz Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
rip off completely. no idea why you think this casino is good. I have been playing there for over a year and am just being kidnapped or pulled away. today i did over 300 spins on book and dead and not a single win. not even one.....
sorry, and that should be fine? has never happened to me on any side.
mfg french
Automatic translation:
Public
Public
4 years ago
Dear Franz,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
