HomeComplaintsWild Card City Casino - The casino website is not working properly.

Wild Card City Casino - The casino website is not working properly.

Amount: A$600

Wild Card City Casino
Safety Index:Above average
Submitted: 07 Oct 2021 | Case closed : 21 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Hi I can no longer sign in to account its saying website unavailable, I had a pending withdrawal of $600, I have had no contact to advise why site has disappeared and am at a loss as of what to do.

My user name is darryn1303

Is there anyway you can help

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3 years ago

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties. The website seems to be working at the moment. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

Edited by a Casino Guru admin
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3 years ago

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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