HomeComplaintsWhite Lion Casino - The player's winnings were voided.

White Lion Casino - The player's winnings were voided.

Amount: 9,500 INR

White Lion Casino
Safety Index:Very low
Submitted: 20 Dec 2022 | Case closed : 25 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were voided for betting over the maximum allowed limit. The complaint was closed as the player stopped responding.

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1 year ago

I had an account in this casino.

I won somewhat around 9500INR.

My accountbwas fully verified.

On placing a withdrawal they forfeited all Mt winnings saying that I cannot place bets more than 30% of my deposit .

Just for this reason they forfeited all the winnings and denied to pay the money.

This casino is not legit at all.

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1 year ago

Hello Harsheet99 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with White Lion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

My account was fully verified months ago.

I don't use any bonus. I won on my real money.

Last time I spoke executive was recently only

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1 year ago

Hello Harsheet99,

Can you please forward your deposit/bonus and betting history to nikolas.b@casino.guru?

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1 year ago

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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1 year ago

Wait ..


Don't close the same.


I'll send them by today

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1 year ago

Will be waiting for the e-mail. Until then the timer will be set on you.

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1 year ago

Dear Harsheet99,

Still no e-mail came from your address. Please note that we will be forced to close the complaint without any respond from you.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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