The player from Australia had trouble with a withdrawal due to the casino's claim of mixing credits. The player insisted they had cleared their balance before claiming. The player failed to respond to requests for additional information and documentation. Consequently, we were unable to investigate further, and the complaint was rejected.
WeWin99 Casino - Player disputes casino's claim on credit mixing.
Amount: A$380
WeWin99 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
WeWin99 Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Casino tried to say I mixed credits when you can see I had cleared my balance before claiming my commission
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6 months ago
Dear Yargon,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WeWin99 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? I will be waiting for your reply patiently.
Best regards,
Nick
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6 months ago
Hi I sent my history it shows I had cleared my balance prior to taking the commission
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6 months ago
Dear Yargon,
Isn't it possible to forward the full deposit, bonus and betting history to nikolas.b@casino.guru?
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6 months ago
Would it be easier if I gave you my login details for you to go through and have a look ?
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6 months ago
Dear Yargon,
Please note that you can never give out any of your login details in any online casino.
