HomeComplaintsWeWin99 Casino - Player disputes casino's claim on credit mixing.

WeWin99 Casino - Player disputes casino's claim on credit mixing.

Amount: A$380

WeWin99 Casino
Safety Index:Low
Submitted: 13 May 2024 | Case closed : 03 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Australia had trouble with a withdrawal due to the casino's claim of mixing credits. The player insisted they had cleared their balance before claiming. The player failed to respond to requests for additional information and documentation. Consequently, we were unable to investigate further, and the complaint was rejected.

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5 months ago

Casino tried to say I mixed credits when you can see I had cleared my balance before claiming my commission

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5 months ago

Dear Yargon,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WeWin99 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? I will be waiting for your reply patiently.

Best regards,

Nick

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5 months ago

Hi I sent my history it shows I had cleared my balance prior to taking the commission

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5 months ago

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5 months ago

Dear Yargon,

Isn't it possible to forward the full deposit, bonus and betting history to nikolas.b@casino.guru?

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5 months ago

Would it be easier if I gave you my login details for you to go through and have a look ?

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5 months ago

Dear Yargon,

Please note that you can never give out any of your login details in any online casino.

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5 months ago

Dear Yargon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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