The player's withdrawal is delayed for 5 days. The complaint was resolved as the player received his payout.
Hello Klaus91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Westpoint Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick