The player from Italy requested a withdrawal of 3400€ two weeks ago, but the payout is still pending. The casino's response has been indefinitely claiming that it's almost done. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Weltbet Casino - Player's withdrawal is delayed.
Amount: €3,400
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
I requested a withdrawal of 3400€ on 09/07/2023 and it's still pending. I've been told in chat for the past three weeks that it's almost done, but it seems more like they're just messing with people.
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9 months ago
Dear 5y94cs6f8q,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Translation
this is my first withdrawal with this site and i sent all the required documents and the win was made on a live casino with no bonus
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9 months ago
Thank you very much for your reply, 5y94cs6f8q. Could you please post here a screenshot of your withdrawal history?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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8 months ago
Dear 5y94cs6f8q,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
The casino after 1 month made the payment
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8 months ago
Dear 5y94cs6f8q,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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