The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. After the player's communication with the Complaints Team, she had been advised to wait for at least 14 days after requesting the withdrawal before filing a complaint. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. Eventually, the player reported that she had received her payment from Weltbet casino after the intervention of the Complaints Team. Consequently, the complaint had been marked as 'resolved'.
Weltbet Casino - Player’s winnings haven’t been received yet.
Amount: €740
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello: The casino is refusing to pay my withdrawal of 740 Euros made on 12/09/2023, the chat always gives the same response and through email, they indicate that I should continue waiting. This is the first time this has happened to me, previously the casino would at most take 2 days to make payments.
I am waiting for a response.
Regards
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7 months ago
Dear Gabyplayed,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Translation
Hello: No, I have not received payment yet.
Greetings
Automatic translation:
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7 months ago
Thank you for your reply, Gabyplayed. Could you please advise when exactly you made the last successful withdrawal? If possible, please post a screenshot of your withdrawal history here.
Have you accumulated your winnings with or without an active bonus?
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7 months ago
Translation
Hello. I want to thank casino guru for his intervention, finally 2 days ago casino Weltbet paid the pending withdrawal. So she was grateful 🙂
Automatic translation:
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7 months ago
Dear Gabyplayed,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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