Weltbet Casino - Player is complaining about a bonus.

They won't even add the promised bonus to it, deceive what you don't have to send to set, and then they'll ignore you completely by aninenapis, I don't know, I don't deposit it right away, I could throw them out the window

Dear Mária,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the bonus. I checked the bonus T&Cs and I found out, that all bonuses are activated by promocode. Did you use any code to active the bonus? Could you please specify which bonus you wanted to redeem?

Also, I tested the casino's live chat support and I didn't have any problems, the support agent responded quickly and straight to the point.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Mária,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.