The player from Germany has not received a cashback bonus. We rejected the complaint because she received a more valuable bonus than she was supposed to.
Weltbet Casino - Player has not received a bonus.
Amount: €18
Weltbet Casino
Safety Index:Very lowSafety Index
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3.4
Weltbet Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
The casino refuses to give out my €18.80 cashback!
Before I asked for the cashback, I received a goodwill bonus of 20 euros because I was extremely angry with the casino because I didn't get a single win or free spins with my deposit of 188 euros. The goodwill bonus was sooo good then 10 minutes away..then I demanded the cashback, which I was denied with the argument that I had already received the goodwill bonus! But one has absolutely nothing to do with the other! The whole chat with 3 different supporters took 1 hour in total! This is absolutely absurd how this casino treats new players! And don't follow your own rules!! I advise everyone against depositing even a single cent! You will only be ripped off and fooled!
Automatic translation:
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2 years ago
Dear tannyb74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received such a bonus before? Could you please confirm that you fulfilled all conditions to be eligible for this bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
No, I haven't received any cashback before because it was my first time playing there.
I just tried to get my cashback again but was turned down without any reasonable explanation. Instead I was offered to use deposit bonuses. You have to imagine this! How bold and debited people can be! Just unbelievable!! Stay away from this rip-off casino!!
Automatic translation:
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2 years ago
Thank you for your reply, tannyb74. Do I understand correctly that the casino gave you a bonus of €20 after you informed them that the cashback bonus wasn't credited to you?
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2 years ago
Translation
No, before I asked for the cashback.
When the 20 euro bonus was gone, I wanted the cashback paid out. However, I was not paid!
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2 years ago
In your first message, you said something else - that you received the €20 as a goodwill gesture. I am sorry, but you accepted and received an even more valuable bonus than you should have and I am afraid that there is not much more we could do. Taking this into consideration and also that you haven't confirmed you fulfilled all conditions to be eligible for the cashback bonus we are now forced to close this complaint.
