The player from Thailand attempted to withdraw 10,000 from his account balance of 15,800 but faced difficulty due to account closure without explanation. The casino cited "abnormal bet," despite all winnings having been paid out prior to this withdrawal attempt. The Complaints Team clarified that they did not assist with sports betting issues and ultimately closed the complaint, advising the player to seek help elsewhere.
WE88 Casino TH - Player's account has been closed.
Amount: 15,800 ฿
WE88 Casino TH
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
WE88 Casino TH has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
I have 15,800 in my account and i try to withdraw 10,000 but i can't get the money. And they closed my account without any explanation. Then i contact then and they said abnormal bet. But all my winnings paid and i only try to withdraw
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4 months ago
Dear Sunf0503,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 months ago
Hello. I played sports betting. Can you help me to give my money back? Please
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4 months ago
They will close my account suddenly even though I have not done any violation. Just because I will withdraw 10,000 from my account. 15800 thb all my money there . Then they suddenly closed my account. They found a loophole for me even though I didn't do any violation
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4 months ago
Thank you for your reply, Sunf0503. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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3 months ago
So, what else are we talking about? if you can't help me to get my money back to me. Let's stop talking because it's just a waste of my time.
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3 months ago
First, I must warn you that this kind of language will not be tolerated on our platform, and one more attempt to verbally assault or intimidate any involved party will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.
As I already explained, we do not assist players who focus on sports betting as this is outside of our expertise. Therefore, I am forced to close this complaint and I hope you will be able to find help elsewhere. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
