The player from Ukraine has had his account blocked without any explanation, resulting in the loss of $380. He reports that the casino does not respond to emails or live chat inquiries regarding the account status.
WE88 Casino MY - Player’s account has been closed.
Amount: $380
WE88 Casino MY
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
WE88 Casino MY has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
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Case summary
2 hours ago
Public
Public
1 week ago
Translation
Good afternoon, dear ones! Today these scammers blocked my account and stole $380 from me! I didn’t even get any explanations! They don’t respond to emails and they blocked the live chat with support! I tried several times to find out why my account was blocked, but I never got any explanations! I warned them that I would seek justice on other sites. I hope you can help me! I didn’t take any bonuses from them, I only played slots and made a few bets on sports!
Automatic translation:
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6 days ago
Hello xray200,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WE88 Casino MY. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Since when was your account registered in the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 days ago
Translation
03/21/2025 I uploaded my passport to their live chat! Support thanked me for the documents and told me to wait for verification, but instead they just blocked me in the chat.
The account was registered about a week ago.
I was recently chatting and trying to get my money back. After I uploaded my passport, they blocked me!
Automatic translation:
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2 days ago
Dear xray200,
Some casinos temporarily block a player’s account until the verification process is fully completed. I would recommend waiting for up to 14 days, as this is the standard timeframe for such procedures.
In the meantime, please forward any communication you’ve had with the casino so far to nikolas.b@casino.guru for further review.
Looking forward to hearing from you.
Regards,
Nick
Casino Guru is examining the case
