HomeComplaintsWazamba Casino - Player’s withdrawals are delayed.

Wazamba Casino - Player’s withdrawals are delayed.

Amount: €1,100

Wazamba Casino
Safety Index:Very high
Submitted: 03 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

3d 22h 55m 13s

Case summary

2 hours ago

The player from Croatia has pending withdrawals of 1,100€ from Wazamba and has been waiting for three weeks without receiving any payouts. The casino repeatedly advises patience, while he questions their business practices regarding withdrawals.

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4 days ago
Translation

I'm waiting for payouts from three casinos: 1,100€ from Wazamba since 12.12.2024, 1,100€ from Slots Palace since 12.12.2024, and 400€ from Revolution Casino since 22.12.2024. No one is paying out!? How is that possible? They all send me the same messages, telling me to be patient because they are busy... Now I'm wondering how much longer I have to wait and what kind of business practice this is!? They have no issues taking deposits, but they don't release the payouts!?

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3 days ago

Dear milijura, 

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered. To ensure we provide the best possible assistance, please note that we can only investigate one complaint per casino. In this case, I will focus on Wazamba Casino. For Slots Palace and Revolution Casino, I recommend submitting separate complaints so that we can address each case independently.

To clarify your situation, I kindly ask you to answer the following questions:

  • Have you made any successful withdrawals from Wazamba Casino before?
  • Could you please confirm whether you have completed the KYC verification process?
  • Were your winnings accumulated with or without an active bonus?
  • What types of games did you play (e.g., slots, live casino, or sports betting)?

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your cooperation, and I look forward to your reply.

Best regards,

Veronika


Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

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3 days ago
Translation

I have had at least 3 withdrawals from wazamba so far, €1400.

They didn't ask me to verify KYC (I don't even know what that is).

I didn't have any bonuses... I only play for money.

I only play slots.


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Waiting for approval
Waiting for approval
yesterday
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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9 hours ago
Translation

and another update:


I know this is a topic about Wazamba, but since I also mentioned SlotsPalace, it would be my turn to write that they paid out ALL my withdrawals today, all 1100€!


So Wazamba has nothing for now and Revolution casino has nothing, and SlotsPalace has paid out everything.

Automatic translation:

Casino Guru is examining the case

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