WatchMySpin Casino - Player’s dissatisfied with the verification process.

for you to deposit them super easy and when you finally win something they even ask you for blood tests they hardly pay you almost 900 and the support does not answer horrible

Dear cesar,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand correctly that your account still hasn't been verified? Which documents have you already provided, please?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

It's already 4 days old and they don't give any sign of life but they keep asking you to deposit more

Thank you for your reply, cesar. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I already sent everything that was requested

Thank you very much cesar for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello cesar,

I looked at your complaint and will do my best to help you. I would like to invite Watchmyspin Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

They blocked me, I sent them everything they asked for and they blocked me

Hi @Casinoguru Team,

We received a request from the Player's bank that the transaction is fraudulently made from his account. Keeping this in mind we returned the deposit to the player and the account was blocked to stop any further fraud.

obviously if they weren't going to pay me I complained to the bank 😑 in fact I sent them an email letting them know before claiming with the bank which they didn't answer

Hi @cesar,

How did you assume that we will not pay? Why did you not wait for the team to come back? You went to Bank and asked for Chargeback. We respected that and returned the deposit. Now you are complaining here against us. This complaint does not have any substance.

I request casinoguru team to close the complaint as the player has accepted here that he made a chargeback.

the complaint is more than a week old the chargeback is a couple of days old .. I assumed it because I had already tried to withdraw before and they never withdrawn I canceled the withdrawal and played again it was when I won the 900 and waited another 3 days and neither .. in end .. at least the bank renvolso

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.