The player from Hungary has been waiting for a withdrawal of 485 euros since 13.07.2023, despite the casino's promise to process withdrawals within 24 hours. They have contacted the casino via email and lodged complaints on other sites, but the issue remains unresolved. The player's account has been verified and they have not used any bonuses. The issue has been resolved successfully.
WagonBet Casino - Player’s withdrawal is delayed.
Amount: €485
WagonBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Dear pacek_nemzetkozi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here a screenshot of your withdrawal history.
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here a screenshot of your withdrawal history.
It is marked as pending, see the picture below.
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9 months ago
Thank you very much, pacek_nemzetkozi, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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9 months ago
Hello there,
Thank you pacek_nemzetkozi for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask WagonBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
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9 months ago
Dear pacek_nemzetkozi,
The Finance Department has processed your withdrawal request.
We apologize for the delays!
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9 months ago
Thank you WagonBet Casino Team for the update. Dear pacek_nemzetkozi, let us know if the funds arrived at your account and if you no longer need any further assistance.
Thank you in advance!
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9 months ago
Dear All!
That is correct, I have received my funds. Thank you all for the cooperation.
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9 months ago
Dear pacek_nemzetkozi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
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