Wager Beat Casino - Player’s dissatisfied with withdrawal limit.

Ive won over $100,000Aud and i've submitted all the relevant documents they have asked for. The maximum amount I can withdrawal at a time is $5000 and currently I have submitted up to $27,000 and I have around $72,000 in my balance. I've also spoken to their customer support team and they said large withdrawals will take time. Since this casino was advertised on Facebook. What options do I have in getting my money that I've won and also the money that I've invested.

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"4.9 Unless specified otherwise, the minimum withdrawal amount that applies for all payment methods, except bank transfer is $100. As for bank transfer, the minimum withdrawal amount is $350. There is no limit for how much a player can withdraw, but there is a predetermined limit set in place to every transaction which should not exceed $5,000. Amounts up to a maximum of $10,000 will be processed every 10 business days

4.13 Your withdrawal might be the subject of an internal audit at any given point. This is done in order to protect both the players as well as the Casino from fraudulent behavior. During the course of the audit which can take up to 7 business days for amounts equal to or exceeding $5,000, transaction records, gameplay and logs will be carefully vetted in relation to your withdrawal. Your withdrawal and all bonus funds can be rejected if you are found engaging in unlawful activities, collusion with other players or any other type of malicious behavior aimed at defrauding or cheating the Casino."

Unfortunately, we cannot help you in this case, because withdrawal limits are managed by the casino and we don’t have competency to change them. I can only recommend you to be patient. I’m sorry we couldn’t help you to resolve this situation, but, please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding. 

Best regards,

Kristina

The is the response I got from their payments team.

"13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."

20th of April$192.50not exceed $15.

$18, $20, $21, $24, $28, $30, $36, $42, $45, $48, $49, $56, $60, $65, $84, $90, $98, $100, $112, $120, $130, $140, $147 $150 

Therefore your winnings have been voided.

Hello Kevin,

Do I understand it correctly, that you have been accused of placing a single bet higher than the allowed one for the bonus play? Before you were complaining about maximum withdrawal limit.

Are you aware of placing single bet higher than the maximum allowed? Please could you forward me a link of the specific bonus that you have played?

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.