The player from Bulgaria reported that his account had been blocked without any explanation or evidence provided after he won a large sum of €3500. The player stated that he had been using the platform for sports betting for over six months and had also utilized their bonuses. He encountered the issue after a successful bet on Valencia, which increased his balance to €3500. When he tried to withdraw his winnings, he found his account had been blocked. However, we clarified that our forum only handled complaints related to online casinos, not sports betting. We offered to provide the player with a list of websites that could assist him with his sports betting issue. Consequently, the complaint was rejected due to the nature of the issue being outside our jurisdiction.
Vulkan.bet Casino - Player's account has been blocked.
Amount: 7,000 лв
Vulkan.bet Casino
Safety Index:Above averageOther
REJECTED
Case summary
Hello, I've been playing at vulkan bet for half a year and I hadn't had any problems up until now. After I won a larger sum of €3500, my account was blocked without any explanation or evidence. I wasn't able to access my account to withdraw my funds. They say they can't provide me with proof. To me, this feels like a scam and robbery.
Dear butertesto76,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked you?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear butertesto76,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello, I have been playing with them for more than half a year, I have only played sports bets, I have also used their bonuses, which require 10 to 20 times to roll, everything was fine, until one bet on Valencia came out with 1000 Euros for 3500 and I enter the other and it says your account is blocked and I can't withdraw my money.
Thank you for your reply, butertesto76. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
I would like you to send me the list of problem resolution websites.
Alright, I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
