Vulcan Vegas Casino - The player's withdrawal is delayed.

Hi, I won x6898 in the big bamboo push gaming slot. I 've been playing at this casino for several years . the total sum on the balance is 400000rub. On 27.06 I put 90,000rub on withdrawal. but there is no payment yet. can their representative explain how long to wait for the first part of the total amount? and the second question after the withdrawal, 310000 rubles will remain on the balance sheet. how do I put them on withdrawal in whole or in parts for faster payout ?

the rules of this casino indicate that the withdrawal time is from 48 hours to several days depending on the amount and how many days are not specifically said

Hello Savarus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

yes, my account is verified. yes, I used the bonus in the form of free spins for a deposit and this bonus has no withdrawal restrictions. a casino representative said in the chat that the full time for processing the withdrawal has not yet come out. well tomorrow at 6 am there will be 3 full days as I ordered the withdrawal

Hello Savarus,

As mentioned above, the withdrawal might take up to 14 days. Be sure to let us know until the end of this week if it arrives or not.

they have already paid 70 percent of the total amount. they pay every day the complaint can be closed

Thank you Savarus for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Best regards,

Nick