HomeComplaintsVulcan Vegas Casino - The player's unable to withdraw.

Vulcan Vegas Casino - The player's unable to withdraw.

Amount: €2,000

Vulcan Vegas Casino
Safety Index:Very low
Submitted: 23 May 2022 | Case closed : 08 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to withdraw for unknown reason. The complaint was rejected as the player stopped responding.

Public
Public
1 year ago
Translation

I've tried several times to withdraw but the message is either rejected or incomplete.

However, I get an email saying that the sace was successful.

I've tried sending an email to try to get help but nothing.

Automatic translation:
Public
Public
1 year ago

Hello sumida30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulcan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please forward the exact website link for the casino as there are multiple casinos with the same name?

Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current balance? Did you try to get in touch with the casino regarding the issue and what was their respond?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear sumida30,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Public
Public
1 year ago

The complaint will be now rejected for the above mentioned reason.

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