HomeComplaintsVulcan Vegas Casino - The player's experiencing an unspecified issue.

Vulcan Vegas Casino - The player's experiencing an unspecified issue.

Amount: 848.65 R$

Vulcan Vegas Casino
Safety Index:Very low
Submitted: 30 May 2022 | Case closed : 21 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Portugal is experiencing an unspecified issue with the casino. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

Already send documents. Just waiting for them to reject the loot. There is no pix option ..so deposit falls when they roll and our situation is difficult... we have to look for our rights. Because it says it's fast I have prints more than 1 hr in chat for nothing with them

Automatic translation:
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2 years ago

Dear rodrigoboladaocp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?


I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

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2 years ago
Translation

I'll wait . because the verification was. Balance has disappeared from the account and the withdrawal is in process. Wait 5 working days to see if it falls

Automatic translation:
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2 years ago

Dear rodrigoboladaocp,

Thank you and please let us know in case of any update. Until then the timer will be set back on you.

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2 years ago

Dear Rodrigo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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