Vulcan Vegas Casino - Player's struggling to withdraw their winnings.

I want withdraw money from my account but they are asking for me to deposit the 180$ first for commission fee only then will i able to withdraw money can anyone help

Player I'd1000023766

Dear psourabhkumar,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Have you made any successful withdrawals before? Would you be so kind as to advise if you have already paid the fee? If not, I strongly advise you to not pay it.

Could you please forward the exact URL of the casino website? Is this the one?

Lastly, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear psourabhkumar

That does not sound like VulkanVegas, we never ask to make any extra deposits.

Also, we were unable to find your account within the casino.

Please specify the URL of the casino you are playing at.

Thank you in advance!

Dear psourabhkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have not paid the fee http://vulcanvegas.club/ this is the site that i have played please check on it

Dear psourabhkumar

This site is not an official Vulkanvegas website! It does not have a license, no ssl certificate, all games are not genuine! These are scammers!

Sorry, but we are unable to help you🙁

I have changed the casino from Vulkan Vegas Casino to Vulcan Vegas Casino.

psourabhkumar, have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear psourabhkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.