HomeComplaintsVulcan Vegas Casino - Player is experiencing an undefined problem.

Vulcan Vegas Casino - Player is experiencing an undefined problem.

Amount: 250 R$

Vulcan Vegas Casino
Submitted: 27 May 2022 | Closed : 14 Jun 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Portugal complains about an uncertain issue. The complaint was rejected as the player stopped responding.

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Translation

I ask you to pay me because it is a huge difficulty, since other game apps have the form of direct pix, I just want to receive the app is good but waiting 2 3 4 5 days to receive your winnings is not right.

Automatic translation:
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Dear Andreia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?


I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

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Translation

Don't play at Vulkan Vegas people are bored they didn't pay me and they don't pay anyone

Automatic translation:
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Dear Andreia,

You still did not specify your exact problem with the casino. What do you mean by "they didn't pay me". Was your withdrawal request ignored or some other issue happen?

Please note that if we won't get an exact description of your issue we will be forced to reject your complaint.

Regards,

Nick

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Hello Andreia,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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The complaint will be now rejected for the above mentioned reason.

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