HomeComplaintsVoltslot Casino - Player's experiencing some issues.

Voltslot Casino - Player's experiencing some issues.

Amount: €520

Voltslot Casino
Safety Index:Above average
Submitted: 03 May 2023 | Case closed : 14 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from South Africa is experiencing some issues. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

Hi ,


my €520 deposit is again somewhere between here and casino . Sent all screenshots. But after review on thrustplanit I feel a bit scare if I ever see the money back . We are now we are back and over sending screenshots. My bank and I’d are verified.

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1 year ago

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I am not sure I understand your problem correctly. Did you make a deposit, but it has not been credited? Or is this complaint about delayed withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

Morning ,


yeah it’s happening again . This time for a large amount that’s keep pending . Same answers .. but I couldn’t find the casino on you’re review .


so I went in trudtpilot .. and men … what a negative things , again sane issue . This time i deposit more then 1000 euro but 7 payments keeps pending without any reason . They tilold me to resolve the matter in 24 hours … unfortunately not . So this time I really hopen because it’s a lot of money

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1 year ago

So I deposit money first couple times went ok … but then I deposit And keeps pending …. And went of my account. So now there is about 7 amounts pending . I sent them everything, account is verified again , but I still miss over €500 .

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1 year ago

And it’s really not my bank … I played that even with others for large amount without any problems . And the strange thing is , the casino is not on you’re review list ? Can you have a look .

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1 year ago

This review is for volslot casino !!!!!! They use the same logo that why


please admin .


can you put my complaint into volslot casino …


there zero helpful .


thanks

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1 year ago

Thank you for your reply, Beast777. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

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1 year ago

Dear Beast777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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