VipSlots Casino - Player’s struggling to withdraw her balance.

I recorded on those free spins and if I don't insert I can't even play what a bonus it is, as it is said to be 40, because if you only spin once and you have the bad luck you win, you can't give it when you insert it, it's disgusting.

Dear Mária,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’ve went through the casino terms and conditions(https://www.vipslots.eu/bonusterms) and found this:

„If you have not made a deposit at VipSlots, once the wagering requirement is completed, a deposit must be made to register a payment method with your account before you can withdraw any winnings. Your deposit will be refunded along with your winnings."

I’m really sorry but in this case the casino clearly states that you need to deposit first in process to withdrawal as you need to verify a payment method. Please do as the casino terms say and let us know if there will be any update regarding your case.

Best regards,

Nick

Dear Mária ,

We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

We are now rejecting the complaint as the player was non-responsive.