The player from Germany had requested a withdrawal three weeks ago and experienced delays after a smooth first withdrawal. Despite repeated inquiries, he continued to receive requests to be patient. The issue was resolved as he confirmed that he had been paid. The Complaints Team marked the complaint as 'resolved' following his confirmation of receipt of winnings.
Viking Luck Casino - Player faces delayed withdrawal process.
Amount: €500
Viking Luck Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Viking Luck Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Translation
I have been waiting for 3 weeks now for my money. The first withdrawal went smoothly but now I'm just being stalled every day... I'm constantly being told to be patient.
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2 months ago
Dear Pedsep88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you received the last successful withdrawal and how many days did it take to be processed?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
The first payout was on January 1st, 2025. A KYC check was not required. The winnings came from a fulfilled bonus.
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2 months ago
Thank you for your reply, Pedsep88. Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
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1 month ago
Dear Pedsep88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear Pedsep88,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
