Videoslots Casino Review

Players from United States Not Accepted
10.0 Rating
Perfect
Reputation
Players from United States Not Accepted
Perfect
Reputation
This review was last updated: 2018-10-01T00:00Z  

There are not many online casinos which offer more games than VideoSlots. Players can choose from over 1800 casino games. However, even though they are willing to discuss and resolve complaints from their players, their reputation suffers because of several serious unresolved complaints.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Allowed
Website
Language
English (+6)
Live Chat
Language
English (+3)
Email Support
Language
English (+3)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (18)
Game providers
Show All (92)
Owner
Videoslots Limited
Established
2011
Withdrawal limit
€30,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Curaçao
Questionable
Interesting Facts
  • Big casino popular in Russia, Sweden, UK, Australia and Netherlands
Positives
  • Good reputation, especially since 2014
  • Over 60 game providers
  • Numerous Casinomeister awards
Negatives
  • Casino reputation was not so good between 2011and 2013

Complaints about Videoslots Casino (2)

We have conducted extensive research on the internet and as a result we have found following 2 complaints about Videoslots Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Videoslots Casino a Perfect reputation.

Perfect Casino Reputation
Uncertain case, good regulator
Black points: 200
Theo's funds were confiscated and his account was closed due to the bonus terms and conditions being breached.
Theo made a deposit of €100 and received €100 bonus money. He played on slots games and won €16,205. Shortly after that, Theo received an email from the casino where they informed him that his account had been closed and his funds confiscated. The reason that the casino provided was that the wager of a single bet consisted of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. One of the Casinomeister forum's representative explained to Theo what it meant: All winnings during a bonus qualification period will be forfeited if: wagering more than €3 in a single bet during a bonus qualifying game, when your bonus balance is €30 or less. The player mentioned that he was sure that the terms and conditions were different during his registration and were changed a couple days after Theo made this complaint. There is no further update on this case.
 
This complaint is from 7/2012
Disputed amount: €16,025 (bonus money)
Read more on: casinomeister.com
Read more
Uncertain case, good regulator
Black points: 100
The player lost his winnings due to misleading information received from the casino.
The player had selected his loss limit up to €200. When he had €1,250 left on the account, he thought that because he had set up the loss limit, he couldn't lose more than €200. That wasn't true and he had lost it all. When he contacted the live chat representative, they explained to him that a loss limit meant the difference between the wagering and the winnings. After he complained of being misled, the casino recommended to him to contact the MGA (Malta Gaming Authority) for a resolution. The player also mentioned that there was no information on the loss limit in the casino's terms and conditions and that the casino had broken their own rules due to ignoring to reply to the player.
 
This complaint is from 4/2016
Disputed amount: €1,050 (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Videoslots Casino Bonus


5 out of 5

1st Deposit

  • Minimal deposit: $10
  • Wagering requirements: 20x bonus
  • Maximal bet: $20 or 49% of starting bonus value (lower value applies)
  • You should get this bonus relatively FAST
  • New Customers Only
  • You will receive 11 welcome spins in a random game upon First Deposit
  • You have 7 days to activate the bonus, once activated welcome spins must be used within 24 hours
  • A first deposit is required to play these spins
  • Welcome Spins are free from any wagering requirement
  • No maximum withdrawal limits
  • You must be 18 or over to play and 21 in countries where that is the minimum age by law
  • Play Responsibly
  • £10 extra cash on your first deposit with wagering requirements 25x bonus
  • Bonus will be paid out in 10% increments to your cash account
  • Jackpot games do not contribute to the conversion

Videoslots Casino Payment methods

Videoslots Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Videoslots Casino Game providers