There are not many online casinos which offer more games than VideoSlots. Players can choose from over 1800 casino games. However, even though they are willing to discuss and resolve complaints from their players, their reputation suffers because of several serious unresolved complaints.
Video Slots Casino was established in 2011, and since then has grown a relatively large base of players mainly from the Nordic countries, Great Britain and Russia. The casino is licensed by three authorities - Curacao, Malta and Great Britain. VideoSlots is the sole casino owned by Panda Media Ltd.
The language availability at the casino is limited. VideoSlots could improve it and add versions for more world languages. On the website you can currently find a choice of English, Swedish, Norwegian, Finnish and Russian. Language selection at the bottom of the page may not display correctly in some browsers, therefore the casino FAQ section provides links to all available language versions directly.
Customer support is available 24/7, but you can only use English. Live chat is also available as well as email and phone communication. If you would like to use phone communication, you have to submit your phone number with your question and then you will be contacted by one of the support operators.
The casino website is clear and easy to navigate, so you will find all the necessary information quickly - whether in the top bar on the home page or at the bottom of the website.
The casino also received an award in 2014 as the Best New Casino from casino-portal Casinomeister.com. By the same portal, it was also recognised in 2015, namely as the Best Gaming Experience and Best Casino.
The most serious complaints about this casino are from 2012 and 2013. You can see their description below, but it obvious that the casino has since undergone important organizational changes, and its reputation has significantly improved as a result.
The proof of that is fact that casino received the above-mentioned awards from Casinomeister in 2014 and 2015, and only after complaints with higher amounts were resolved in favor of their players.
We consider the willingness of the casino to publicly discuss complaints to be a positive sign.
The approval time of your withdrawal request is 48 hours. After successful verification, you should receive your withdrawal within 48 hours.
The maximum withdrawal limit in VideoSlots is 30 000€ per month. In the event that your winnings are higher and you would like to have a one-time payment, it is not out of the equation, and it's up to your individual agreement with the casino.
VideoSlots offers a free no deposit bonus, namely in the form of 11 free spins on Starburst. To receive this bonus, it is not necessary to make any deposit - 11 free spins will be activated automatically right after your registration. The maximum withdrawal for this bonus is 10€ and its wagering requirement is 40x. The value of one spin is 0,10€.
With an optional deposit bonus, you can get 100% for your first deposit up to 200€. The condition is that you have to wager your deposit 20x.
Another bonus is the opportunity to get 10€ on your account, right after your first deposit. Its minimum value is not specified, but you have to wager 250€ to qualify.
The minimum deposit amount is €10 and the minimum withdrawal limit is 20€.
VideoSlots also offers you 25% cashback, which can be used every Friday. Just be aware that you are returned 25% of the casino’s profits, not 25% of your bets - thus 25% from your lost money. Losses on progressive video slots or progressive slots games are not included in the cashback promotion. The value of the wagering requirement is not stated, but cashback cannot be combined with any other bonus or promotion - nor with the bonuses for new players. Maximum cashback payout in one day is limited to €300.
In the terms and conditions you can find one clause that we consider to be unfair towards players. In that clause, the casino reserves the right to block players’ accounts at anytime, without obligation to give any reason. Your current account balance will of course be credited back to your payment method in these cases.
In public discussions, however, we’ve found only one complaint related to this procedure (it can be found in our overview of complaints: http://www.askgamblers.com/casino-complaints/abusive-account-closure-conducted-by-videoslots-com). But as long as the casino has this clause in its terms and conditions, there is still a room for possible speculation.
One of the biggest advantages of VideoSlots is the large number of games that the casino offers - currently 1817 games. Among them you can find everything - slot machines, blackjack, roulette, scratch cards, keno, video poker, but also a healthy selection of games with live dealers.
You can filter casino games by category or by the software provider. The choice of casino software providers is also wide and varied, and among many others, you will find games from the likes of Microgaming, NetEnt, and Playtech.