The player from Spain faced issues accessing games due to system problems after depositing 10 euros, and he was informed that he had reached a time limit without playing. The Complaints Team extended the response timer by 7 days to allow him to provide further information. However, since he did not respond to the inquiries, the complaint was ultimately rejected due to a lack of information needed for the investigation.
Videoslots Casino ES - Player is facing system issues with account access.
Closed
Our verdict
Player stopped responding
Amount: €10
Videoslots Casino ES
Safety Index:Very highCase summary
Discussion
Public
Public
2 months ago
Translation
At first, when I logged in, I couldn't enter any game due to system problems. I had deposited 10 euros and now it tells me that I had reached the time limit without playing anything.
Automatic translation:
Public
Public
2 months ago
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.
- Could you please specify if you have set any responsible gaming limits in your casino account?
- How long have you been playing at this casino?
- Did you play any games with your most recent €10 deposit?
- Have you contacted customer support after you found out about the problem with the time limit being reached?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
