HomeComplaintsVera&John Casino JP - The player's withdrawal is delayed.

Vera&John Casino JP - The player's withdrawal is delayed.

Amount: $850

Vera&John Casino JP
Safety Index:High
Submitted: 20 May 2023 | Case closed : 11 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player's withdrawal is delayed for 2 weeks. The complaint was rejected as the player did not provide either the casino or us with a bank statement, which was necessary to verify whether the payment had been received or not.

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11 months ago
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11 months ago
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11 months ago
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11 months ago
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This post has been made private by Casino Guru, as requested by the casino.

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11 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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11 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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11 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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11 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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11 months ago
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10 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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10 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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10 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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10 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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10 months ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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10 months ago

Dear elyn090611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Dear all,


Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.


The player can reopen this complaint at any time.


Kind regards,

Tomas

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