The player from Mexico was experiencing a delay in deposit recognition despite having provided proof to customer support, which had ceased communication. We asked him to clarify if he had contacted his payment processor regarding this issue and to forward the payment receipt and any relevant communication. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
VegasLegacy Casino - Problem with deposit recognition in player's account.
Amount: Mex$263
VegasLegacy Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
VegasLegacy Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I made a deposit that's taking a while to show up in my account, and I'm not getting any resolution. I reach out to support and their responses are unhelpful. I've sent them proof of the deposit, but they stop responding after that.
Automatic translation:
Public
Public
6 months ago
Dear sebastiantrevino642,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
