The player from Germany had requested withdrawals 13 days ago, which were supposed to be processed within 3 working days. Despite having contacted live support for 5 days and receiving no responses to emails, his withdrawals remained unprocessed. The complaint was ultimately rejected due to the player's lack of response to follow-up questions from the Complaints Team, which prevented further investigation into the issue.
Vegasino Casino - Player's withdrawal is delayed.
Amount: €1,600
Vegasino Casino
Safety Index:HighSafety Index
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Hello, 13 days ago I requested withdrawals which, according to the terms and conditions, should have been processed within 3 working days. The live support has been saying for 5 days that it is now being processed but nothing is happening. I get no response to emails. It is simply not processed and you are kept waiting forever without any explanation.
Automatic translation:
Public
Public
1 month ago
Hello bennivk1990,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegasino Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
