Vegasino Casino - Player has delayed withdrawals and unprocessed funds.

I am writing this to report a very frustrating situation I’m currently facing with this casino, and I’m hoping that the Casino Guru team can assist me in resolving this issue.

I requested a withdrawal on January 19th, and as of today, February 10th, my funds have not been processed, which is now 19 days overdue. In the past, I’ve had withdrawals processed within 7-10 days, so this delay is completely unacceptable.

I have three separate withdrawals of 500 euros each pending, as that was the withdrawal limit, which was not clearly communicated anywhere, and I also have 2,090 euros remaining in my account that I am unable to withdraw. The funds in question were not from any bonus, but rather from my own deposits, so there should be no issue with the withdrawal process.

I have contacted the live chat support multiple times, about every 3-4 days, and every time I receive vague responses stating that they are reviewing each player’s account individually and providing other similar excuses. There has been no concrete update, and I have not received any real assistance.

Given that this situation is completely unacceptable and that I’ve been waiting for an extended period, I’m hoping that Casino Guru can intervene and help resolve this issue as quickly as possible. I look forward to your assistance and appreciate any help you can provide in getting my withdrawal processed promptly

Dear dinosgunner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• When exactly did you make the last successful withdrawal and how many days did it take to be processed?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear dinosgunner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.