The player from Indonesia has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Dear WAKDAENG88,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you tried to redeem? Have you activated any free bonus in this casino in the past? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela