HomeComplaintsVegas Rush Casino - Player’s criticizing false advertisement of bonus.

Vegas Rush Casino - Player’s criticizing false advertisement of bonus.

Amount: 15,000 Rp

Vegas Rush Casino
Safety Index:Low
Submitted: 13 Dec 2020 | Case closed : 19 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Indonesia has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I'm failed when registered becauae the code "NEW45" Cannot to use.

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3 years ago

Dear WAKDAENG88,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you tried to redeem? Have you activated any free bonus in this casino in the past? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Public
Public
3 years ago

Dear WAKDAENG88,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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