Vegas Amped Casino - The player's winnings were voided.

i had gotten this free code to sign up and after i did i played the game and met the Cashout requirements layed out by the casino.

when i completed everything on my end I went to request a withdrawal and the dude told me that my winnings for non cash able because I joined the casino over 30 days ago so my free money was no longer valid.

He had told me that it says in the codes terms that my winnings would be lost...

But after looking over and over the terms the only thing it says about 30 days is

 "If you do not login to the casino for 30 days the promotion will be automatically expired due to inactivity. Note that all free spins and progress in i-Slots will be lost at the completion of a promotion."

I have pretty much been logged in at least once a day since joining, and i wasn't even able to get the point to the dude because he rudely ended the chat after telling me that......

Is there anything you could do to help??????

Hello beauitfulnightmare,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Amped Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? When exactly did you claim the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear beauitfulnightmare,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did send in my info and got a email back saying they would get back to me when they were done.

no i have not ever made a deposit because this was a new casino

i dont know what u mean when u ask what promo i claimed, it was sent to me via email with a no deposit sign up bounce. i talked to the casino the 2 days before i filed with you. well because they guy i was on chat with was very rude and did not let me ask everything before he rudely said i cant withdrawal because i went past the 30days and the winnings were void since then i can not get anyone on chat it just shows me the loading screen over and over

Hello beauitfulnightmare,

Can you please forward your bonus history to nikolas.b@casino.guru? I meant what was the bonus you claimed (FS or free money, wagering, if there was a deposit needed).

Also when exactly did you claim the bonus? Did the 30 day period expired?

Sorry it was 5 FREE SPINS.....

I sent the email to you

Hello beauitfulnightmare,

As long as you did finish the wagering requirement of the bonus (which is visible in the forwarded screenshot), the casino should not void any winnings not even after the 30 day expiration period.

I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello beauitfulnightmare,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vegas Amped Casino to join the conversation and participate in the resolution of this complaint.

Dear Vegas Amped Casino,

The player states that they have completed the wagering requirements and have logged in during the 30-day period, so can you please clarify why the winnings have been confiscated?

Kind regards,

Adam

Dear beauitfulnightmare,

There has been no response from the casino, I will attempt to contact them once more.

We would like to ask Vegas Amped Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

so what happens if they dont want to respond

?

is this just going to end like the other 2 casinos that robbed me? why do u u guys have 4 starts and good reveiws nothing u guys here are doing is helpful...

if u cant figure this site out and just end my case im so done with online casinos and so is everybody i know

Dear beauitfulnightmare,

Please be aware that if the casino doesn't respond, there is not much we can do. Unfortunately, we need them to cooperate in order to resolve the issue. I would normally suggest that you contact the licensing authority and submit a complaint to them. However, even though the casino states on its website that it is licensed by the government of Curacao, we have not been able to verify this.

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear beauitfulnightmare,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

Since we have been unable to determine the validity of the casino's license and it doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Adam