HomeComplaintsVega77 Casino - Player’s withdrawal has been delayed.

Vega77 Casino - Player’s withdrawal has been delayed.

Amount: 1,800 RM

Vega77 Casino
Safety Index:Low
Submitted: 25 Jun 2020 | Case closed : 13 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Malaysia has been accused of being a bonus hunter. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Vega77 CS use the reason to reject my withdraw is that they suspect me as a BONUS HUNTERS.( I'm a roulette player ), I no multiple ACC /IP , successfully wager deposit+bonus X 17 + Win MYR 1800 . Finally I get an idea to transfer all the wallet balance MYR1800 to Poker and table transfer to my another Casino ID which have same poker site with Vega77. Later on I find out at their FB which have few victim comments that have been scammed.

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4 years ago

Dear Joe,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked screenshots you attached. I hope I understand it correctly that you were informed that your account is under the review (correct me if I am wrong, please).

Please be informed, that this is nothing unusual. I would recommend you to wait until the casino finish checking your account.

I will keep this complaint open, and please keep me updated when there is something new regarding your issue (let me know how the check went).

Best regards,

Kristina

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4 years ago

Hi.Kristina , Vega77 has rejected my withdraw. however I'm already successful transfer all my winning on poker table to another casino website ID. fileI only hope that other player will aware on this casino site to be next victim . Hopefully my complaint helps.


Best regards

Joe

Edited
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4 years ago

Hello Joe,


Do I understand it correctly, that you managed to solve the issue yourself and our help is no longer needed? Please let me know, so we can continue resolving this complaint accordingly.

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4 years ago

Dear Joe,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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