Vbet Casino UA - The player's unable to withdraw his balance.

On September 30, I made a deposit for a large amount, and when I received the winnings, I was blocked from accessing the withdrawal of money. They demanded to pass card verification, I dropped all the documents. After that, they blocked me from accessing my account altogether. They asked for video identification. I passed it, access was opened. They demanded back all the documents on the cards. I sent them again, all the cards and statements, to which the answer came that Photoshop was present there. The first time they accepted, and after the second they said that Photoshop. In general, they come up with some kind of checks on the go, so as not to pay money. I have not been able to withdraw my money since September 30th.

Hello kiwshikelena,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbet Casino UA. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Can you please forward us the e-mail you sent to the casino with the documents provided?

Looking forward to your answer.

Regards,

Nick

Since September 30, they have been checking me. I still communicate with them, they ask for a photo of an already non-existent card, I sent them an extract from the bank that there is no card, they changed it to another, they ask for a photo of a new one, I sent them everything, they first accepted them, then they asked for video identification, I passed it . Then again they demanded a photo of this non-existent card, I re-sent them all the statements. And now their status is not accepted, but Photoshop. Although the documents are the same.

Operators just stupidly close correspondence, and in telegram channels they blocked me altogether

I passed the video identification successfully, the rest of the cards were also successful. They want a photo of a non-existent card. Long gone, it has been replaced. And I sent them all the extracts confirming this. They still demand a photo of this card and write that I send them Photoshop

Help me get my money

Could you please forward us the same e-mail which the casino flagged as photo-shopped. Please send it to nikolas.b@casino.guru.

I sent you this letter, which I sent to them. They said it was photoshop. When I started to demand that they return my money to me, because I made 10 thousand from these 14 thousand deposits, they sent me this letter

So you wrote me the wrong qualification in the cap. I passed verification. They also wrote me a letter that I passed it, access to the account is open. Gave me access. I went in, clicked on the output and again the block. When I wrote to them again why the block, they began to send letters that the withdrawal should be made to the card with which the deposit was made. In total, I did dep from three. But with one constantly. Those two happened once. I told them that I made a deposit from this card. They asked for her screen again, although I sent it to them on the 30th, the very first one. Well, I sent them back the screen map. And then they wrote me a letter stating that I violated these clauses 4.4 .... This card was opened with my maiden name, I recently got married, changed my passport, but did not send it to the bank for renewal. Because the card is virtual, I use it only in vibe. During the type of verification, I clarified to them that the card was for the girls' surnames, and that I re-verified on their website, because I registered using my old passport. They also have both my old passport and a new one in the download. I had absolutely all the documents on the website in my personal account. I even threw off my marriage certificate to them, they did not accept it. So, judge for yourself, they have a whole fraudulent scheme there.

I would like to ask now Vbet Casino UA to join us and help us clarify and resolve the player's issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

But no one will answer. This is a scam office, money was stolen from the account and the account was blocked. When I wrote to them that I turned to you for help, they replied that they did not care where you want to go. It's just a shame that someone can also get in the way and lose all the money, people are being fooled and they don't care what their rating is where. It's a shame, I wanted to buy a computer for my child to study online .. but they stole all the money.

The complaint will be now closed as unresolved as the casino failed to respond within the given time. The casino may reopen the complaint anytime if they wish to resolve the issue.

Best regards,

Nick