HomeComplaintsVbet Casino IN - Player’s account is locked.

Vbet Casino IN - Player’s account is locked.

Amount: 63,770 INR

Vbet Casino IN
Safety Index:Below average
Submitted: 14 Feb 2024 | Case closed : 29 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from India had reported that his casino account was locked and had requested it to be reopened. He had INR 63,770 in his account at the time of the issue. However, he did not respond to our inquiries for further information within the given time frame. Therefore, we had been unable to continue the investigation and had to reject the complaint.

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10 months ago

My account is locked fileplese my account openfile

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10 months ago

Dear prajapatirohan27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you lose access to your casino account? Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that you currently have INR 63,770 in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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10 months ago

Dear prajapatirohan27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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