The player from Florida had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received at that time. However, the Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal, as it was usual for withdrawals to take some time to process. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that he had received his winnings. Consequently, we had marked the complaint as resolved.
Vave Casino - Player’s withdrawal has been delayed.
Amount: 6,200 XRP
Vave Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Multiple attempts to withdraw XRP were submitted and subsequently "approved" but then were cancelled by Vave. They give no support when I ask about my withdrawal they just keep telling me to wait. I have previously won and withdrawn XRP successfully in a very short period of time maybe 1 hour maximum to process my withdrawal in the past but this time it’s been nearly 48 hours and nothing is happening. I’m worried they are going to just not pay me. I’ve made deposits of XRP totaling nearly $1000 prior to winning $3844 of XRP (6200 XRP) which I am trying to withdraw but they will not process it.
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8 months ago
Dear mrrobot,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Dear mrrobot,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
