The player from Sweden experienced significant delays and issues with withdrawing funds from Vauhdikas casino, despite having no problems at its sister casino, Rapid. After making two withdrawals, the player found that their funds were returned to the casino account and was then asked for new pictures of their Visa card, complicating the process further. The issue was resolved when the player received her funds after confirming that her account had been verified and her winnings were from real money. The Complaints Team marked the complaint as 'resolved' in their system.
Vauhdikas Casino - Player’s withdrawal is being delayed.
Amount: 40,000 kr
Vauhdikas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
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4 days ago
I really do think the sister casino Rapid casino is great and I did not had any problem with withdrawal my funds at Rapid. Vauhdikas has great games but when it come to withdrawals this has been extremly slow and strange. My visa card is connected to my bank account and since playing at Rapid they had all my documents. So first I made an withdrawal to my bankaccount a few days later the money was back on the my account at the casino, then i was asked to withdraw my funds with my Visa card and no one at the casino asked for new pictures of my visa card since i was fully verified? The 7th of sept I made two witdrawalas since the limit on withdrawals with visa was 2000 euro. Today on the 15 of sept the money is again back at my account at the casino and now they are asking for pictures of my visa card and that i withdraw directly to my bankaccount, sent in pictures of my Visacard and made a withdraw of 3490 euro. It is so easy for the casino to receive deposits but when it comed to withdraw your funds it is almost always a problem with some MGA casinos? I thought vauhdikas casino was a fair casino biut the way they withhold your funds is not at all playing fair. So we will see if I will recieve my funds this week?
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3 days ago
Dear shine0909,
Thank you for submitting your complaint, and I’m truly sorry to hear about the difficulties you've encountered with Vauhdikas Casino. In order to assist you more effectively, I would appreciate if you could provide a bit more information before we move forward.
- Could you please confirm when your account was fully verified?
- Were your winnings accumulated using real money, or were they earned through a bonus?
- Additionally, when was the last time you communicated with the casino, and what was the nature of that discussion?
Please keep in mind that every withdrawal may take up to 14 days and if the period has been less, we can only advise to be patient.
I look forward to your response and am here to assist you further.
Best regards,
Nick
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3 days ago
This is now solved I got my funds today, but I was verified long time ago and my winnigs was from real money no bonus and I was in contact with them all the time. Anyway it is now solved thank you for your help
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2 days ago
Dear shine0909,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
