Vauhdikas Casino - Player’s withdrawal is being delayed.

I really do think the sister casino Rapid casino is great and I did not had any problem with withdrawal my funds at Rapid. Vauhdikas has great games but when it come to withdrawals this has been extremly slow and strange. My visa card is connected to my bank account and since playing at Rapid they had all my documents. So first I made an withdrawal to my bankaccount a few days later the money was back on the my account at the casino, then i was asked to withdraw my funds with my Visa card and no one at the casino asked for new pictures of my visa card since i was fully verified? The 7th of sept I made two witdrawalas since the limit on withdrawals with visa was 2000 euro. Today on the 15 of sept the money is again back at my account at the casino and now they are asking for pictures of my visa card and that i withdraw directly to my bankaccount, sent in pictures of my Visacard and made a withdraw of 3490 euro. It is so easy for the casino to receive deposits but when it comed to withdraw your funds it is almost always a problem with some MGA casinos? I thought vauhdikas casino was a fair casino biut the way they withhold your funds is not at all playing fair. So we will see if I will recieve my funds this week?

Dear shine0909,

Thank you for submitting your complaint, and I’m truly sorry to hear about the difficulties you've encountered with Vauhdikas Casino. In order to assist you more effectively, I would appreciate if you could provide a bit more information before we move forward.

• Could you please confirm when your account was fully verified?
• Were your winnings accumulated using real money, or were they earned through a bonus?
• Additionally, when was the last time you communicated with the casino, and what was the nature of that discussion?

Please keep in mind that every withdrawal may take up to 14 days and if the period has been less, we can only advise to be patient.

I look forward to your response and am here to assist you further.

Best regards,

Nick

This is now solved I got my funds today, but I was verified long time ago and my winnigs was from real money no bonus and I was in contact with them all the time. Anyway it is now solved thank you for your help

Dear shine0909, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

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