Utopia Bingo Casino - Player's struggling to withdraw her winnings.

Hi, I won a profit of 1,500,000 on utopiabingo hyperjackpot in December, I have been paid about 300,000, but now I received an email that they are going bankrupt and they owe me 200,000, what should I do

Dear palssonmikael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you receive the last part of your winnings? Do you currently have access to your account? Is the remaining balance still in the account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

How are you getting the uploads

Thank you for your reply, palssonmikael. I apologize, but I'm not sure I understand your previous message. Can you please provide more details?

haven't heard anything from you about how it's going

Please note you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear palssonmikael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You have received a reply and I sent pictures on the account so I don't understand what else to do, it doesn't work, you just have to end it all, it all seems so frivolous, so it was stupid of me to complain here mvh beate

Do I understand correctly that you are no longer interested in our help?

Dear palssonmikael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, quit as it doesn't help to complain

I understand. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.