The player from Australia didn’t receive a bonus after putting in a coupon. The issue was resolved, the player received loyalty spins from the casino.
The player from Australia didn’t receive a bonus after putting in a coupon. The issue was resolved, the player received loyalty spins from the casino.
The player from Australia didn’t receive a bonus after putting in a coupon. The issue was resolved, the player received loyalty spins from the casino.
I didn't receive my extra money or free spins once depositing money and putting in coupon
I didn't receive my extra money or free spins once depositing money and putting in coupon
Dear Naysy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus coupon you tried to activate?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
We will be waiting for your reply patiently.
Best regards,
Kristína
Dear Naysy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus coupon you tried to activate?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
We will be waiting for your reply patiently.
Best regards,
Kristína
Uptownguide2
200% of my deposit and 50 free spins
Uptownguide2
200% of my deposit and 50 free spins
Thank you Naysy for your reply. Have you received any explanation from the casino about where the issue might be?
Thank you Naysy for your reply. Have you received any explanation from the casino about where the issue might be?
No I haven't..won't hold my breathe.
No I haven't..won't hold my breathe.
Thank you very much for your cooperation so far, Naysy. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much for your cooperation so far, Naysy. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hi Naysy,
I'm taking over your complaint. I will contact the casino and see if I can help.
Hi Naysy,
I'm taking over your complaint. I will contact the casino and see if I can help.
Thank you
Thank you
Hi there,
The coupon was not redeemed by the player. But we did redeem 100 loyalty spins to the customer for the issue.
Best,
Uptown Pokies
Hi there,
The coupon was not redeemed by the player. But we did redeem 100 loyalty spins to the customer for the issue.
Best,
Uptown Pokies
Hi Naysy,
Have you received the loyalty spins?
Hi Naysy,
Have you received the loyalty spins?
Yes Thankyou
Yes Thankyou
Can we consider the issue resolved?
Can we consider the issue resolved?
Since the player received free spins and stopped replying, we consider the issue resolved.
Since the player received free spins and stopped replying, we consider the issue resolved.
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