The player from Russia had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised the player that withdrawals could take a few days or weeks to process, and suggested waiting at least 14 days after the withdrawal request before submitting a complaint. Despite extending the response time by 7 days, the player did not respond to the team's messages. As a result, we were unable to investigate further and the complaint was rejected.
Unlim Casino - Player’s withdrawal has been delayed.
Amount: $600
Unlim Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I won money at this casino, and they requested verification. I completed the verification and then I requested a withdrawal, but they cancelled it. I asked customer support why they had cancelled the withdrawal. They told me that the funds were being reviewed by the risk department. I asked how long I would have to wait for the review to be completed. They stated it would take anywhere from several hours to a full day. Ultimately, two days have passed, but they still haven't released the funds. I believe they're deliberately holding my funds for no reason.
Automatic translation:
Public
Public
11 months ago
Dear depokolu,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
