Home Complaints Unique Casino - Player is complaining about bonuses.

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Unique Casino - Player is complaining about bonuses.

7.4/10 Good reputation Submitted: 10 Oct 2019 | Case closed : 17.10.2019
Our verdict

Unjustified complaint

REJECTED

Case summary

230 days ago - 17 Oct 2019

The player seems to have a problem with a casino bonus.

Written by Kristína
Casino analyst and complaint specialist
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In the past I have made some winnings in your casino unfortunately now because of the numerous losses I am repeatedly told that the system is blocked which does not allow to receive any free coupon wrapped and success that I was assigned a voucher of only 20 euros or 40 ma I noticed that a figure so poor does not even allow you to stay in the game also the figure itself does not allow you to win anything I am very disappointed in recent times I have the impression of having no chance of winning anything just for the word said my system does not allow either free vouchers or simply the system is blocked. I hope to receive from you a proposal or evaluation and a positive change for me. I hope to receive a call to the following number from your consultant. Yours faithfully. Caterina Campo.

Automatic translation
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Dear Caterina,

 

Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience, but I am not sure if I understand your problemcorrectly. Are you blocked from receiving bonuses or are your complaining about limited winnings? The casino cannot influence the RTP of the games. We attach a link to how slots work: https://casinoguru-it.com/slot-machine-strategie
 

If you wish to receive some special bonus from Casino Guru, please be informed that we are not a casino and we are not able to offer special bonuses in the name of Unique Casino without their permission. If you feel you should receive a compensation in form of a bonus, I recommend you to contact Unique Casino support.

 

Best regards, 

Kristina

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Dear user I have just read your message several times I turned to the managers of the Unique casino but I am told that due to my winnings in the past my system is blocked or rather the system does not allow it to assign me free bonuses you can do yourself something to solve the problem?

Automatic translation
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Dear Caterina,

I am very sorry, but I cannot help you more with your problem. Unique Casino has the right to refuse to give you bonus. If you are interested in bonuses, I would recommend you to try another casino, for example:

https://casino.guru/Leo-Vegas-Casino-IT-review

https://casino.guru/Unibet-Casino-IT-review

https://casino.guru/888-Casino-IT-review

I am closing this complaint as 'rejected'.

Best regards,

Kristina