The player from Sweden is complaining about unauthorized transactions. We were forced to reject this complaint since this was not an issue we could help with.
Unibet Casino SE - Player complains about unauthorized deposits.
Amount: 2,859 kr
Unibet Casino SE
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I'm blocked on game break and have discovered that someone has deposited money at unibet with my credit card on their game page. I have contacted unibet who say they can't see anything but it has been deducted from my account.
Automatic translation:
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2 years ago
Dear Maddizza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that funds were deducted from your bank account without your consent? Is there any chance that someone who has access to your credit card could use it?
Could you please advise if you have an account at this casino?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi, yes the money has been withdrawn without my permission. No one else has access to my credit card but myself. I have an account at unibet but have blocked myself at gamepaus. And I have been in contact with unibet who, after checking, saw that nothing had been deposited into my gaming account.
Sincerely
Automatic translation:
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2 years ago
Thank you very much for your reply. I am sorry, Maddizza, but if you are sure that no one else had access to your card, proving that someone else has taken money from your bank account would be very difficult. Unfortunately, from our standpoint, there is nothing we can do. The best option I can recommend is to get in touch with the local police and your bank as soon as possible, and they should proceed with the investigation and suggest further action.
Please, let me know if there is anything else I could do for you, otherwise, I will be forced to close this complaint. Thank you in advance for understanding.
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2 years ago
Thank you very much for your understanding. We don't think that your complaint is unjustified, we just don't have any option on how we could help.
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
