The player's dissatisfied with the casino as it is non responsive. The complaint was closed as the player had no balance on his casino account and did not experience any loss in it.
Turbonino Casino - The player's dissatisfied with the casino.
Amount: ??
Turbonino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
the casino doesn't respond to messages of any kind, I would like to know more about the Casino before I put money there, besides, the Casino says that it will respond immediately, but it hasn't responded for several days
Automatic translation:
Public
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1 year ago
Hello osskkaar,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Turbonino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you already own an account in the casino? When was the last time you spoke to the casino and what did you ask them about?
Please note that unless you have an account there with any active balance, we are not able to anything as there is basically no issue at all. If the casino is not responding, simply chose a different casino.
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
have an account and today I last sent a message there and they haven't responded to any messages and I asked if this is a real casino or some scam casino and there is money in the game account
Automatic translation:
Public
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1 year ago
Hello osskkaar,
If you have no real balance in your casino, then simply register in a different one if you have any doubts. As there is basically no issue at all, we will be forced to close the complaint.
Please be sure to submit your complaint once the issue has occurred and in order to find out more information about the casino, check our review of it.
Regards,
Nick
