HomeComplaintsTurbonino Casino - Player’s experiencing technical difficulties.

Turbonino Casino - Player’s experiencing technical difficulties.

Amount: €25

Turbonino Casino
Safety Index:High
Submitted: 25 Mar 2021 | Case closed : 13 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany made a deposit, but now he is not able to log in to his account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I cannot access the account.

I paid 25 euros but when it comes to registration I can't press the green button


I want my money back

Automatic translation:
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3 years ago

Dear Maulemausi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot, or send me a video recording so we can see what is going on when you try to log it in?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Maulemausi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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