HomeComplaintsTurbonino Casino - Player’s experiencing technical difficulties.

Turbonino Casino - Player’s experiencing technical difficulties.

Amount: €25

Turbonino Casino
Safety Index:High
Submitted: 25 Mar 2021 | Case closed : 13 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany made a deposit, but now he is not able to log in to his account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I cannot access the account.

I paid 25 euros but when it comes to registration I can't press the green button


I want my money back

Automatic translation:
Public
Public
3 years ago

Dear Maulemausi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot, or send me a video recording so we can see what is going on when you try to log it in?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago

Dear Maulemausi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news