The player from Germany made a deposit, but now he is not able to log in to his account. We rejected the complaint because the player didn't respond to our messages and questions.
Turbonino Casino - Player’s experiencing technical difficulties.
Amount: €25
Turbonino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I cannot access the account.
I paid 25 euros but when it comes to registration I can't press the green button
I want my money back
Automatic translation:
Public
Public
3 years ago
Dear Maulemausi,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot, or send me a video recording so we can see what is going on when you try to log it in?
Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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