The player from Germany would like to reopen his account. We rejected the complaint because this is not something we could force casinos to do.
Turbico Casino - Player would like to reopen his account.
Amount: ??
Turbico Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello, I had my account blocked at turbico wanted to open it again after a while because I was asked questions. 1 question I misunderstood because everything was in English although I've done it several times. 1 question was wrong to say now that I had game problems and all my accounts got banned at this mga casino provider but i assure you i have no game problems or english problems would be great if you could do something thanks in advance best regards Rafaele S***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Opop00,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are trying to reopen your account?
Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello, unfortunately I don't have those, but I was asked questions and I answered 1 wrongly and then it said I had game problems. I wasn't just blocked in this casino, but in all casinos with the same label, it would be enough for me if they did that again could take out and I can register anywhere again because of 1 wrong question to act like that I find really ridiculous or
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Opop00. Please understand, that we can’t penalize the casino for closing your account or for refusing to reopen it. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If there are no funds being held by the casino, I’m afraid, there’s not much we could do for you.
Please let me know if there is any additional information, or if I have overlooked something, but I’m afraid I will be forced to reject your complaint. Thank you for your understanding.
Public
Public
2 years ago
Dear Opop00,
We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
It would be great if you asked about the alleged game problems because there was a misunderstanding as to whether you could remove the ban and I can register anywhere again. I just misunderstood one question because you can't say I have game problems. I have it myself already tried can't do anything maybe you will have better luck many thanks in advance kind regards Rafaele S***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
I am sorry, but this is not something we could help you with, as we are not in a position to force casinos to reopen players' accounts. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
