The player from Germany is experiencing difficulties withdrawing his bonus winnings. After a closer examination, we rejected this complaint as unjustified.
Tropica Casino - Player’s enquiring about bonuses.
Amount: €100
Tropica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Tropica Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hi,
I implemented the 25 euro free bonus according to the conditions and had it paid out, then it was 25 euro first to deposit, I said how I would get 100 euro after the deposit, then the person left the chat and another one came minutes later Person who then said I shouldn't get upset and I am only a guest and that it is only a bonus and not real money, and I am on your side and should not talk like that, until then I hadn't said a stupid word afterwards yes, right !!! Rip-offs and scammers, and you as an alleged serious site should no longer make this casino accessible and remove it from the list
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4 years ago
Dear Giovanni,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings from €25 Free Casino Chip? Could you please elaborate? I will be waiting for your reply patiently.
Best regards,
Petronela
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4 years ago
Hallo,
es geht um eine Auszahlung aus einem Gewinn, den ich mit dem Bonus (25Euro) nach den geltenden Bedingungen umgesetzt habe und wissen wollte wie ich den Betrag über 100Euro (Max.Auszahlungsbetrag vom erspielten Bonus) ausgezahlt bekomme, ob es über Überweisung,Paypal,Paysafe oder sonstigem ausbezahlt bekomme, darauf wollte man mir nicht antworten und sagte ich solle jetzt erstmal Geld einzahlen, mindestens 25 Euro. Man hat sich dagegen getreubt mir Informationen oder Hinweise zur Auszahlung zu geben, das lustige ist, dass da betrügerische Strukturen dahinter stecken und mehrere Seiten gemeinsam Betrieben werden, weil ich nähmlich beim casinogofish.com auch aus dem Bonus einen Betrag über 200Euro hatte und nach dieser Auseinanderstzung mit dem Tropicacasino chat wurde mein zugang zum casinogofish gesperrt und damit habe ich kein Zugang meh zu dem anderen Bonus über 200, ziemlich eindeutig oder? was haben Sie also casinoguru dazu zu sagen?oder wissen sie nichts von solchen Geschichten? ein Tipp von mir, ihre Seite gelangt momentan auch in Kritik, weil Sie da zu wenig gegen solche Betrüger machen, ich frage Sie wieso Sie Nutzer nicht schützen und es möglich ist sich über ihre Seite mit solch schlechtbewerteten und teilweise auf Blacklists stehenden Casinos verknüpfen zu können? Meine Bonusgewinne sind jetzt auf jedenfall weg und das macht mich ziemlich sauer.
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4 years ago
Dear Giovanni,
I do apologize, but I’m not sure from where the criticism comes from. If you check our review for the Tropica Casino https://casino.guru/tropica-casino-online-review, you’ll see that it has a rating of 2,1/10. The review emphasizes the number of related complaints, blacklists, pros & cons, etc.
"As you can see from all of the information in our review, Tropica Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it."
We are a complex independent database of online casinos. We try to protect all the players from the bad casinos and recommend those good ones, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.
Could you please clarify why your profit from the bonus play can’t be withdrawn? Thank you in advance for your reply.
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4 years ago
Translation
I think it makes no sense to continue writing with you, because I have clearly written to you that there was no payment option to choose from, the sentence "is not always available, and when I asked the chat they told me nothing about payment and said I should deposit something first. And of course it is my decision where to deposit, but you know that it is a bad casino, why is it possible to access such casinos via a link on your page, just remove soche Casinos, but I think it has drawbacks for you, so don't do it.
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4 years ago
Thank you Giovanni for your reply.
I have checked terms and conditions, and this is what I found:
"Free bonuses (Comps, Free Chips, converted Comp Points or any other non-deposit bonuses) are playable bonuses awarded to player so they may play free of charge. Free bonuses have a different wagering requirement than other bonuses, and have a fixed withdrawal limit of no more than 100 Credits (100 $,€,£,AUD, or 1000 ZAR). Any remaining or extra balance is 'Non-Withdrawable' and is to be cleared from a player's balance. Each player is allowed to withdraw winnings from a free bonus only once during his/her gaming lifetime unless specifically approved by the casino manager.
A player who has never made a deposit and wishes to withdraw a free chip win, is required to first make one successful minimum deposit of 25.00 ($,€,£,AUD, or 250 ZAR). This first deposit amount is not allowed to be withdrawn or added to an existing pending withdrawal. If added to an existing withdrawal, the amount will be deducted from the total withdrawal amount."
Please let me know if this advice was helpful.
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4 years ago
Translation
I think talking to you makes no sense, you didn't quite understand what it is about, a third time I can't try to explain it to you again !!!! Have you really read the terms and conditions to me? Sad! Bad casino test site and support! You have to help the people and throw the scammers out of the site, chances are you will get commissions from the scam casinos and that is why they work so well with you! In any case, I would no longer be on your side and would not recommend you and declare them to be uncompetitive and untrustworthy. Have a good time!
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4 years ago
Giovanni, yes, I quoted terms and conditions to you, as all the player need to follow them. Additionally, as I have explained before, we are a complex independent database of online casinos. You can find ALL the casinos listed here. We try to protect all the players from the bad casinos and recommend those good ones based on our rating, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited. We gave 2,1/10 to this casino, which is nowhere close to promoting it. I believe I have understood your case and tried to help you as much as I could.
Unfortunately, we’re forced to reject this complaint as unjustified.
